We are normalizing incomprehensibility.
Obvious deficiencies.
There are two ways of constructing a software design: One way is to make it so simple that there are obviously no deficiencies, and the other way is to make it so complicated that there are no obvious deficiencies. The first method is far more difficult.
World Thinking Day.
Use it well.
Rausgeschrieben.
Whenever you feel an impulse to perpetrate a piece of exceptionally fine writing, obey it—whole-heartedly—and delete it before sending your manuscript to press. Murder your darlings.
The Bad News Hat.
Something magic happened: the whole company flinched at the hat instead! Seriously, people were scared of the hat, but could separate that from the people wearing it.
Weird psychological hack, but it worked. I suggest something similar for everyone's incident procedures.